Terms and Conditions – valid from September 1st 2021

This agreement applies to all purchases made online or on-site at any Beta Boulders facility by the prospective customer (the “Customer”). This contract constitutes the understanding between Beta Boulders and the Customer on any products purchased. No other understanding or agreement exists between these parties. No representations, other than those stated herein, have been made by anyone to the undersigned to induce them to enter into this agreement.

Safety

The Customer agrees to comply with all Beta Boulders rules, regulations, and policies. The Customer recognise that use of the gym and its facilities and equipment entails certain risks, including risk of bodily harm, which depend among other things on the physical and other conditions of the Customer, his or her training, experience, medical history and fitness, and his or her familiarity with the nature, condition, use, and operation of the facilities and equipment and taking appropriate precautions with respect thereto.

The Customer assumes any and all risk and responsibility for him-or-herself and any heirs, devisees, and personal representatives and releases and discharges Beta Boulders and all partners, shareholders, directors, officers, employees, agents, successors, and assigns, and the respective heirs and personal representatives of any of the foregoing, from any and all liability on account of or in connection with the applicant’s use of Beta Boulders’ facilities or any of its equipment.

The Customer, to the best his knowledge and belief is in good health and not knowingly incapable of engaging in either active or passive exercise and that such exercise would not be detrimental to the Customer’s health, safety, comfort, wellbeing or physical condition. Further, that the Customer must advise Beta Boulders immediately should those circumstances change.

Online purchases

On their first visit, the Customer must sign the required waiver and registration form. Customers will be denied access unless the waiver and registration form is fully executed and accepted by the Customer.

The Customers must carry a copy of the online purchase receipt when check-in in at the Beta Boulders facility. Failure to provide a valid receipt might impede the access to the facility by the Customer.

Compulsory Check-in

On each and every visit, Customers must check-in at the reception or using the automatic check-in kiosk.

Customers who are found to have accessed the facility without check-in might be liable to a fine equal to 100 times the daily pass applicable at that time. The fine would be immediately payable and Beta Boulders reserve right to use third party collection providers to recover any amount due.

Access

Customers who have acquired any membership or entry pass are entitled to access the Beta Boulders facility only during regular opening hours. Entry to certain areas might be restricted at time due to safety concerns, business reasons, restricted events and/or unforeseen circumstances.

If the entry is denied due to Beta Boulders fault, the Customers will be provided access at a different date. Beta Boulders however, would not be liable for any costs or loss incurred by the Customers due to the access being restricted.

ID might be asked when confirming the identity of the Customer.

Minors

All customers below the age of 18 need to bring the Beta Boulders consent form signed by a parent / legal guardian when climbing at our facilities. Additionally, children below the age of 14 must be accompanied by an adult. There is a maximum of two children per adult. You can find the consent form in the Terms & Conditions page.

Prepaid Membership – generic terms and conditions

Prepaid Membership starts on the day of first check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase. 

Prepaid Membership cannot be transferred to anyone else and can only be used by the registered Customers associated with the membership. Prepaid Membership cannot be extended, except by purchasing a new membership under the terms applicable at the time of purchase. Prepaid Membership cannot be refunded.

Prepaid Members can request to freeze and unfreeze their membership via the “contact us” form on the website with at least one week notice from the intended freeze/unfreeze date. The minimum freezing period is one month, the maximum three months. Freezing is free once per calendar year, each additional freezing request would incur a charge equal to 2 times the daily pass applicable at the time of request. Prepaid Membership can be frozen for free for a period up to 9 months upon receipt of a written physician’s recommendation that the Customer cannot physically make use of Beta Boulders facilities, or in the event of a pregnancy.

Should unforeseen circumstances prevent Beta Boulders from delivering use of its facility for any period of time, the Customer agrees that membership will be postponed until Beta Boulders can deliver. 

Recurring Membership – generic terms and conditions

Recurring Membership starts on the day of online purchases and renew automatically on the same day of each month (the Renewal Date). Recurring Memberships have a minimum non-cancellation period equal to 3-months (the No Cancellation Period). A member can cancel a Recurring Membership on the website or using the appropriate button on the My Account page. Cancellation must be received at least 7 days prior to the renewal date. No refund is possible for cancellation received late and/or unused period of the Recurring Membership. 

Recurring Membership cannot be transferred to anyone else and can only be used by the registered Customers associated with the membership. Recurring Membership cannot be extended, except by purchasing a new membership under the terms applicable at the time of purchase. Recurring Membership cannot be refunded.

Recurring Memberships cannot be frozen, but can only be cancelled (subject to the No Cancellation Period above).

Beta Boulders reserves the right to update upward or downward the price of Recurring Memberships by giving at least 10 days notice.

Should unforeseen circumstances prevent Beta Boulders from delivering use of its facility for any period of time, the Customer agrees that membership will be postponed until Beta Boulders can deliver. 

Multi-Entry Pack – generic terms and conditions

Multi-Entry pack are deducted on the day of first check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase. Multi-Entry grants access to the facility until closing time. No re-entry is allowed within the same day.

Multi-entry cannot be transferred to anyone else and can only be used by the registered Customers associated with the multi-entry pack. Multi-Entry packs can be accumulated by purchasing a new Multi-Entry pack under the terms applicable at the time of purchase. Multi-Entry pack cannot be refunded.

Multi-Entry pack do not expire. However, the Customer might be denied access and asked to re-register at the facility if not check-in has been performed for a period of 12 months.

Single Pass – generic terms and conditions

Single-pass are deducted on the day of check-in at the facility in case of online purchases or on the day of purchase in case of on-site purchase. Single Pass grants access to the facility until closing time. No re-entry is allowed within the same day.

Single Pass packs cannot be transferred to anyone else. Single-Pass packs cannot be accumulated, except by purchasing a Multi-Entry pack under the terms applicable at the time of purchase. Single Pass pack cannot be refunded.

Concessions – generic terms and conditions

Concessions discounted entries can be amended by Beta Boulders in its absolute discretion at any time. Concessions can only be purchased on site, by the concession Customer with presentation of valid applicable ID. Beta Boulders retains right to require additional information from the Customers.

Concessions prices are only valid while the Customers is member of the applicable categories for which the concession applies.

Co-working

Access to the co-working is only allowed to Customers.

Customers with a Membership can also invite a maximum of ONE Guest for up to 2 hours. Guests must be registered on arrival and departure. Guests extending their stay beyond two hours will be charged the applicable Single Pass rate. If Beta Boulders is not able to claim the Single Pass rate from the Guests, the cost will be charged to the account of the Membership Customer who granted access.



Online-Shop

The below rules ONLY apply to physical products bought on the online-shop, but not to Memberships, Multi-Pass, Gift Card or other services bought online.

Return Rights

To return or exchange an item, you must send the product back to us within 14 days of the date it was received by you. All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use (i.e. including washing), and all original packing must be undamaged and unaltered. If the product and its packaging are not returned in a suitable condition, we reserve the right to refuse the return. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law.

Before sending us a return product contact us using the form below. Returned products must be sent to:

Beta Boulders Copenhagen
Kastanie Alle 8,
2720 Vanlose
Denmark

Damaged Package / Product

In case you have received a damaged package and/or product. Take a picture of the package before opening it from multiple angles and contact us using the form below if you believe the product was damaged in transit.

Warranty

In case you are un-happy with any of our product within 24 months of purchase due defects, contact us using the form below.

CPH - Returns & Warranties

Online-Shop

The below rules ONLY apply to physical products bought on the online-shop, but not to Memberships, Multi-Pass, Gift Card or other services bought online. General Terms and Conditions apply to Memberships, Multi-Pass, Gift Card or other services bought online.

Return Rights

To return or exchange an item, you must send the product back to us within 14 days of the date it was received by you. All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use (i.e. including washing), and all original packing must be undamaged and unaltered. If the product and its packaging are not returned in a suitable condition, we reserve the right to refuse the return. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law.

Before sending us a return product contact us using the form below. Returned products must be sent to:

Beta Boulders Copenhagen
Kastanie Alle 8,
2720 Vanlose
Denmark

Damaged Package / Product

In case you have received a damaged package and/or product. Take a picture of the package before opening it from multiple angles and contact us using the form below if you believe the product was damaged in transit.

Warranty

In case you are un-happy with any of our product within 24 months of purchase due defects, contact us using the form below.

Contact the Beta Team - COPENHAGEN

or send us an e-mail to cph@betaboulders.com