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The below rules ONLY apply to physical products bought on the online-shop, but not to Memberships, Multi-Pass, Gift Card or other services bought online. General Terms and Conditions apply to Memberships, Multi-Pass, Gift Card or other services bought online.
To return or exchange an item, you must send the product back to us within 14 days of the date it was received by you. All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use (i.e. including washing), and all original packing must be undamaged and unaltered. If the product and its packaging are not returned in a suitable condition, we reserve the right to refuse the return. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law.
Before sending us a return product contact us using the form below. Returned products must be sent to:
Beta Boulders Copenhagen
Kastanie Alle 8,
Damaged Package / Product
In case you have received a damaged package and/or product. Take a picture of the package before opening it from multiple angles and contact us using the form below if you believe the product was damaged in transit.
In case you are un-happy with any of our product within 24 months of purchase due defects, contact us using the form below.
or send us an e-mail to firstname.lastname@example.org